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Send us an email and we'll get back to you within 24 hours. For Pro and Enterprise users, we respond within 4 hours.
Email Usadmin@mdatool.com
Documentation
Browse our comprehensive guides, tutorials, and FAQs. Most questions can be answered in our documentation.
Browse Glossary12,000+ definitions available
Quick Help
Common Questions
How can I contribute definitions?
Sign up for a free account and navigate to the 'My Definitions' section. You can submit new definitions which will be reviewed by our team before being added to the public library.
Do you offer enterprise support?
Yes! Enterprise plan includes priority phone support, a dedicated account manager, and SLA guarantees. Contact us at admin@mdatool.com to discuss your needs.
Can I request new features?
Absolutely! We love hearing from our users. Email us your feature requests and we'll consider them for our roadmap. Pro and Enterprise users get priority consideration.
How do I report a bug or issue?
Please email admin@mdatool.com with details about the issue you're experiencing. Include screenshots if possible, and we'll investigate right away.
Do you offer training or onboarding?
Enterprise customers receive dedicated onboarding and training sessions. Pro users have access to our video tutorials and documentation. Contact us for custom training options.
How can I partner with mdatool?
We're open to partnerships with data platform providers, educational institutions, and industry organizations. Email admin@mdatool.com with your partnership proposal.
Support Hours & Response Times
Business Hours
Monday - Friday: 9am - 6pm EST
Weekend: Email support only
Response Times
Free: Within 24 hours
Pro: Within 4 hours
Enterprise: Within 1 hour
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